Shipping policy

Thank you for shopping with BrassFlask. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed after payment has been successfully authorized.

Most orders are prepared for shipment within 1–3 business days. Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, the email will include your tracking information.

2. Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery times are:

France: 3–7 business days
European Union: 5–10 business days
Other international destinations: 7–15 business days

These delivery times are estimates only and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Any free-shipping promotion may be subject to specific conditions, including minimum order values, eligible destinations, or promotional periods.

4. Order Tracking

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after the order has been dispatched.

If you have not received tracking information after your order has been shipped, please contact us.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your address before submitting your order. BrassFlask is not responsible for delivery delays, failed deliveries, or additional costs caused by an incorrect or incomplete address.

If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply, subject to applicable law.

6. Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the relevant carrier.

Carrier tracking information may not always update immediately. We ask that you allow reasonable additional time for delivery before requesting a replacement or refund.

Nothing in this policy limits any mandatory consumer rights that may apply to delayed or undelivered orders.

7. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building reception, and the shipping carrier.

If the package remains missing, contact us at peerhbert34@gmail.com with your order number and tracking information. We will investigate the matter with the carrier and determine the appropriate next steps.

8. Damaged Packages

If your package arrives damaged, please take photographs of the packaging and the product before using or washing the item.

Your order number
Photographs of the damaged package
Photographs of the damaged product
A description of the issue

We will review the information and provide an appropriate solution in accordance with applicable law and our Refund and Return Policy.

9. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility and may be collected by the relevant customs authority or delivery carrier.

Customs processing may also cause delivery delays.

10. Shipping Restrictions

We may be unable to ship to certain locations because of carrier restrictions, legal requirements, customs limitations, or other operational reasons.

If we cannot fulfill an order to the selected destination, we will contact you and provide an appropriate solution, which may include cancelling the order and issuing a refund.

11. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, fulfillment arrangements, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions about shipping or delivery, please contact:

BrassFlask
Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50
Address: 39 Rue Raymond Houdoux, 95540 Méry-sur-Oise, France