Refund policy

At BrassFlask, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

This policy does not limit any mandatory cancellation, withdrawal, return, refund, warranty, or consumer rights available under applicable law.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions below and any mandatory rights applicable to your purchase.

If applicable law provides a longer withdrawal or return period, that legal period will apply.

2. Return Conditions

To be eligible for a return, the item must generally be:

• Unworn
• Unwashed
• Unused
• In its original condition
• Free from stains, damage, odors, makeup, or other signs of use
• Returned with original tags and packaging, where applicable

For hygiene reasons, swimwear that has been worn, washed, or used may not be accepted for return where permitted by applicable law.

Please inspect your item before wearing or washing it.

3. How to Request a Return

Before sending an item back, please contact us at:

Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect

We will provide return instructions where your return is approved. Do not send products to our business address unless we specifically instruct you to do so.

4. Return Shipping

Unless the return is due to an incorrect, defective, damaged, or otherwise non-conforming product, return shipping costs may be the customer's responsibility, subject to applicable law.

If the return is made under a statutory right of withdrawal, return shipping costs may also be the customer's responsibility unless applicable law requires otherwise or we have agreed to cover them.

If we are responsible for the problem with your order, we will provide an appropriate remedy in accordance with applicable law.

We recommend using a tracked shipping service when returning an item. BrassFlask is not responsible for items lost or damaged during return shipping unless required by applicable law.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue.

After reviewing the situation, we may offer an appropriate remedy, which may include a replacement, repair, refund, price reduction, or other solution depending on the circumstances and applicable law.

6. Refunds

Once an eligible return is received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method. We will not charge a separate refund-processing fee.

Where applicable law requires a refund of standard outbound delivery charges, those charges will be refunded. Any additional cost resulting from your choice of a more expensive delivery option may not be refundable where permitted by law.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Shipping Charges

Unless otherwise required by applicable law, original shipping charges may not be refundable.

Where a refund is required because the product was defective, incorrect, or otherwise covered by mandatory consumer rights, applicable shipping costs will be handled in accordance with those rights.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

If the order has not entered processing, we will make reasonable efforts to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, the order may instead be handled under the applicable return or statutory withdrawal rights.

9. Statutory Withdrawal Rights

If you are located in the European Economic Area or another jurisdiction that provides mandatory consumer rights, you may have a statutory right to withdraw from a qualifying distance purchase without giving a reason.

Where applicable, the withdrawal period generally begins when you or a person designated by you receives the goods. If an order is delivered in multiple shipments, the applicable period may begin when the final item is received.

To exercise a statutory withdrawal right, you must notify us clearly within the applicable withdrawal period. You may use the contact details in Section 10.

Products must then be returned within the period required by applicable law. The product should be handled only as necessary to inspect its nature, characteristics, and functioning.

For hygiene reasons, the right of withdrawal may not apply to sealed products that are not suitable for return for health or hygiene reasons once unsealed, where this exception is permitted by applicable law.

10. Contact Us

For questions about returns or refunds, please contact:

BrassFlask
Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50
Address: 39 Rue Raymond Houdoux, 95540 Méry-sur-Oise, France