Privacy policy

At BrassFlask, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase products, create an account, contact us, or otherwise use our services.

BrassFlask operates this online store using Shopify. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and transaction information
  • Products viewed, purchased, returned, exchanged, or cancelled
  • Payment and transaction details
  • Customer service communications
  • Device, browser, IP address, and network information
  • Website usage information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Process returns, exchanges, refunds, and cancellations
  • Provide customer support
  • Manage customer accounts
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional communications where permitted
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal and regulatory obligations
  • Respond to legal requests and enforce our policies

3. Payment Information

Payments may be processed through Shopify and third-party payment providers.

BrassFlask does not need to retain complete payment card information when payment details are processed securely by a payment provider. Payment providers may process your information according to their own privacy policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember preferences
  • Maintain website functionality
  • Understand website usage
  • Improve website performance
  • Support analytics and marketing
  • Help protect the website against fraud and abuse

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share personal information with service providers when reasonably necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment providers
  • Website and technology providers
  • Customer support providers
  • Analytics and marketing providers
  • Fraud prevention and security providers

We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell personal information as a source of revenue.

6. Shopify

Our store is hosted and powered by Shopify. Shopify may collect and process personal information relating to your use of our store and its services.

Your information may be processed in countries outside your country of residence where Shopify or our service providers operate.

You can review Shopify's privacy practices through Shopify's official privacy resources.

7. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.

Even if you unsubscribe from marketing communications, we may still contact you regarding orders, transactions, account activity, or other necessary service-related matters.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of certain information
  • The right to receive a copy of certain information
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before completing certain requests.

11. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, additional rights may apply under applicable data protection laws.

Where applicable, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information and to withdraw consent where consent is the legal basis for processing.

You may also have the right to lodge a complaint with your applicable data protection authority.

12. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

When we make changes, we will update the "Last Updated" date on this page.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

BrassFlask
Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50
Address: 39 Rue Raymond Houdoux, 95540 Méry-sur-Oise, France

For applicable data protection laws, BrassFlask acts as the controller of personal information processed through the Services.