1. What is BrassFlask?

BrassFlask is an online store offering stylish swimwear designed for women, including sporty, athletic, and one-piece swimsuit styles.

2. Where does BrassFlask ship?

We ship to France, European Union countries, and selected international destinations.

Available shipping destinations may vary depending on carrier availability and applicable customs or legal restrictions.

3. How long does delivery take?

Typical estimated delivery times are:

• France: 3–7 business days
• European Union: 5–10 business days
• Other international destinations: 7–15 business days

These are estimated delivery times and are not guaranteed. Customs, carrier delays, weather, holidays, and other circumstances may affect delivery.

4. How long does it take to process my order?

Most orders are prepared for shipment within 1–3 business days after payment has been successfully authorized.

Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email.

If tracking is available, your tracking number will be included in the email.

Please allow up to 48 hours for tracking information to become active.

6. What payment methods do you accept?

The payment methods available to you will be displayed at checkout.

Depending on your location, available methods may include credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported payment options.

7. Is my payment information secure?

Yes. Payments are processed through secure payment providers and Shopify's checkout infrastructure.

For your protection, never send complete payment-card information, PINs, passwords, or security codes to us by email or social media.

8. Can I cancel my order?

Please contact us as soon as possible if you want to cancel an order.

If your order has not entered processing, we will make reasonable efforts to cancel it. If it has already been processed or shipped, cancellation may no longer be possible and the order may instead be handled under our applicable return or statutory withdrawal policy.

9. Can I return my swimsuit?

Yes, subject to our Refund & Return Policy and applicable consumer rights.

Generally, returned items should be unworn, unwashed, unused, and in their original condition with tags and packaging where applicable.

For hygiene reasons, swimwear that has been worn, washed, or used may not be eligible for return where permitted by law.

10. How long do I have to request a return?

Our standard return period is 30 days from the date you receive your order, subject to the conditions in our Refund & Return Policy.

If applicable law provides a longer statutory withdrawal or return period, that legal period will apply.

11. What if I receive a damaged or incorrect item?

Please contact us as soon as reasonably possible.

Include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging if it arrived damaged

We will review the issue and provide an appropriate solution in accordance with applicable law.

12. How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

13. Do I have to pay return shipping?

Unless the return is due to an incorrect, defective, damaged, or otherwise non-conforming product, return shipping costs may be the customer's responsibility, subject to applicable law.

For statutory withdrawal returns, return shipping may also be the customer's responsibility where permitted by law.

14. What happens if my package is delivered but I cannot find it?

First, check with household members, neighbors, building reception, and the shipping carrier.

If you still cannot locate the package, contact us with your order number and tracking information. We will investigate the shipment with the carrier.

15. What if I entered the wrong shipping address?

Please contact us immediately.

If the order has not yet been processed, we will make reasonable efforts to update the address.

If the order has already shipped, we may not be able to change the delivery address. Additional shipping charges may apply if reshipment is required, subject to applicable law.

16. Will I have to pay customs or import fees?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

17. Are your products suitable for swimming and water activities?

Our swimwear is designed for swimming, pool activities, beach days, water activities, and related leisure or athletic use.

Please review the individual product description for specific material, design, and style information.

18. How do I choose the right size?

Please check the size information provided on the individual product page before placing your order.

If you are unsure about sizing, contact our customer support team before ordering and provide the product name and the measurements you are considering.

19. Do you offer exchanges?

Exchange availability may depend on product availability and the circumstances of your return.

Please contact us before sending an item back so we can advise you on the available options.

20. How can I contact BrassFlask?

You can contact us using the following details:

Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50
Address: 39 Rue Raymond Houdoux, 95540 Méry-sur-Oise, France

For order-related questions, please include your order number.

21. Where can I find your store policies?

You can review our:

• Privacy Policy
• Terms of Service
• Refund & Return Policy
• Shipping Policy
• Payment Policy
• Legal Notice
• Contact Information

These policies explain our procedures and your applicable rights in more detail.

22. How can I get help with an order?

If you need assistance, contact us by email or phone. Please provide your order number and a brief description of your question or issue so our team can assist you efficiently.

BrassFlask Customer Support
Email: peerhbert34@gmail.com
Phone: +31 4 91 14 00 50